Our product warehouse and shipping locations are located in the United States and Canada.

To be grateful for your trust and support for ANAIRUI Skin Care, we provide Free Shipping service for every customer's order (except for remote countries or regions that cannot be reached by logistics)

Shipping Method:

Our preferred shipping method is FBA，PostNL, E-PACKET, USPS.

Order Processing Time：

We begin processing your order within 24-72 hours after purchase (Monday to Friday).

Shipping Time:

It takes 3-5 working days from delivery to arrival for orders with receiving addresses in the United States and Canada.

It takes 7-28 working days from delivery to arrival for orders with receiving addresses in other countries or regions(except for remote countries or regions that cannot be reached by logistics)

For more shipping information, please click on the shipping policy page for details.

Return

1. We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

2. In case of special circumstances, such as the quality of the product itself, or the product packaging is damaged during transportation, or the product is missing, it can be returned and exchanged free of charge. We will be responsible for paying the transportation costs incurred by your return and the refund processing costs for the returned items.

3. If the product is normal, you still need to return, you will be responsible for paying the transportation costs incurred by your return and the refund processing costs yourself. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.You need to provide a receipt or proof of purchase when returning the goods.

4. To start a return, you can contact us at anairuicare@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund

1. Refund Request Processing Time: If you apply for a refund before the product is shipped, we will process your refund request within 2 business days, and your refund will be returned according to the original payment method.

2. Return & Refund Processing Time: We will refund within 3 to 6 business days after receiving your returned items.
After that, the refund time will depend on the payment method.
If your order is cancelled or a refund is given to you due to a shortage of stock, you will receive a refund notification via email. If you have not received a refund, please check your bank account again first.
Then contact your payment method company, it may take some time to officially release your refund.

Please see the details below:
-PayPal refunds can take up to 48 hours to be processed and displayed in your account.
-Google Pay, Shop Pay, Apple Pay refunds will take 1-5 business days to complete the refund.
-Visa, MasterCard or American Express Credit card refund takes 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Return Shipping

To return your product, you should mail your product to our point address.

The shipping method can choose E-PACKET or USPS.

Return address: No. 77-1, Fengxiang Middle Road, Jianggao Town, Baiyun District, Guangzhou, China

Consignee name : Amy
Contact phone number: 15323339685

For more return & refund information, please click on the return & refund policy page for details.